Terms of Service

SessionRooms is a marketplace where EOS Implementers and other people who run EOS sessions book session rooms from the people who own them. SessionRooms is operated by Power Up Consultants, LLC ("Power Up Consultants", "we", "us"). By creating an account or making a booking, you agree to these terms. Room owners also agree to the Owner Agreement, and our Privacy Policy explains how we handle your information.

1. Accounts

• Anyone can browse rooms. You need an approved account to book or list a room.
• We review each new account by hand and may decline or close an account at our discretion, for example if the details given are not accurate.
• You are responsible for keeping your sign-in details safe and for what happens on your account.

2. Bookings

• A booking is between you (the renter) and the room's owner. We run the site and take the payment, but we do not own or operate the rooms.
• Some rooms book instantly. Others take a request that the owner approves or declines. A request the owner does not answer within 24 hours expires, and any hold on your card is released.
• Dates and times are in the room's local time zone. Days in one booking are consecutive.
• Rooms rent full days, and some also rent half days (a morning or an afternoon) or 2-hour slots. Full days can be booked any time. An owner may open half days and 2-hour slots only a set number of days before the date, shown on the room's page, so full-day sessions get the first chance at each day.
• You agree to give an honest head count. Rooms that charge for snacks by person use it to price your booking.
• The owner sees who is booking: your name, verification, EOS Worldwide profile link, head count and SessionRooms booking history, and your email and phone once the booking is confirmed. See the Privacy Policy.

3. Payment

• You pay when you book. For a request, your card is held when you send it and charged only if the owner approves. If you pay by bank, the account is saved and debited on approval.
• Paying by bank account is offered only when the first day is 7 or more days away, because a bank payment takes several business days to clear.
• The price you see shows the room, any multi-day discount, any snacks, and a 3% service fee as its own line. The total you approve before paying is the total charged.
• Payments are processed by Stripe.
• Some owners offer 2-hour slots for free. A free booking costs nothing, carries no service fee and needs no payment details. You can hold at most 2 upcoming free bookings at one room.

4. The service fee

Every booking carries a 3% service fee on the room and snacks (after any multi-day discount), whether you pay by card or by bank. The fee goes to SessionRooms and covers the cost of processing payments and running the site. It is not refunded when you cancel. It is refunded in full if the owner cancels.

5. Cancelling a booking

Each room has one of three cancellation policies, chosen by its owner. The room's policy is shown on its page before you book and is copied onto your booking, so a later change by the owner never changes a booking you already made. Days are counted as whole days before the first day of the booking, in the room's time zone.

• A refund covers the room and snacks under the policy. The service fee is not refunded when you cancel.
• Withdrawing a request before the owner approves it costs nothing.
• A free booking can be cancelled at any time at no cost. Please cancel as soon as your plans change, so someone else can use the room.
• While a bank payment is still clearing, the booking cannot be cancelled or changed until it clears.
• Refunds go back to the card or bank account you paid with.

6. Changing your dates

You can move a booking once, free of charge, up to 2 days before the first day, to other open days of the same length at the same room, as long as the new first day is no more than 12 months after the original first day. The owner does not need to approve it. If you cancel after moving, any refund is worked out from your original first day under your booking's cancellation policy, so moving your dates never increases a refund. To change the dates again, cancel under the policy and book again.

7. If the owner cancels

If an owner cancels your booking, you get everything back, including the service fee. We are told about every owner cancellation, and owners who cancel repeatedly are flagged and may lose access to the site. We are not responsible for other costs an owner's cancellation causes you, such as travel.

8. Using the room

• Use the room for the session you booked, for the times booked, and follow the owner's house rules and the on-site contact's directions.
• Leave the room as you found it. You are responsible for damage you or your attendees cause, beyond normal wear.
• Be respectful to owners, their staff and other renters. Harassment, unlawful use, or misuse of the site can lead to your account being closed.
• Do not arrange or pay for bookings outside SessionRooms for rooms you found here.

9. Private room details

A room's private details (Wi-Fi details, access instructions, parking details and the on-site contact's phone and email) are kept private. We share them only with the owner, our admins, and a renter whose booking is confirmed and fully paid: in the confirmation email, the reminder sent 2 days before, and the renter's booking page. If you receive them, use them only for your booking and do not share them beyond the people attending.

10. Our role and limits on liability

• Owners write their listings and are responsible for their rooms, including their accuracy, safety and condition. We do not inspect rooms.
• The site is provided as it is. We try to keep it working and accurate but cannot promise it will always be available or error free.
• To the extent the law allows, Power Up Consultants is not liable for indirect or consequential losses (such as lost business or travel costs), and our total liability to you for any booking is limited to the amount you paid for it.
• Nothing in these terms limits rights you have under law that cannot be limited.

11. Payment disputes and complaints

• If something goes wrong with a booking, contact us first at hello@sessionrooms.com. We will look at it with you and the owner, and we may issue a refund where it is fair. Any such refund is taken from the room and snacks part of the price, which reduces what the owner is paid for the booking.
• While a card dispute (chargeback) is open on a booking, the booking cannot be cancelled or changed on the site.
• If we cannot settle a disagreement informally, it will be handled under the laws of the State of Louisiana.

12. Changes to these terms

We may update these terms. The date at the top shows the latest version. Bookings keep the cancellation policy and prices they were made with.

Contact

Power Up Consultants, LLC, operator of SessionRooms. hello@sessionrooms.com